Refund Policy

Introduction

This Refund Policy explains the general terms and procedures applicable to refund requests for travel reservations made through pricelineOTA.

Refund eligibility depends on the type of booking, the fare or rate conditions selected, the applicable travel provider's policies, and any mandatory consumer protection laws.

Before submitting a refund request, customers should review their booking confirmation and the cancellation and refund conditions associated with their reservation.

Refund Eligibility

A reservation may qualify for a refund depending on the applicable booking terms and the circumstances of the request. Refund eligibility may include:

• Bookings with refundable fare or rate conditions.
• Reservations cancelled within the permitted free cancellation period.
• Eligible cancellations initiated by an airline or other travel provider.
• Duplicate payments or verified payment errors.
• Other circumstances where a refund is permitted by the applicable provider policy or law.

Flight Refund Policy

Flight refunds are subject to the airline's fare rules, cancellation conditions, ticket restrictions, and applicable regulations.

If an airline cancels or significantly changes a flight, refund or alternative travel options may be available under the airline's policy and applicable regulations.

Hotel Refund Policy

Hotel refunds depend on the property's cancellation policy, selected room rate, booking conditions, and cancellation timing.

• Free Cancellation Bookings: Eligible reservations cancelled before the stated deadline may qualify for a full refund.
• Non-Refundable Bookings: Reservations booked under non-refundable rates generally do not qualify for a refund.
• Partial Refunds: Some reservations may qualify for a partial refund depending on the property's terms.
• No-Show Bookings: Refunds may not be available if the guest does not arrive and fails to cancel within the permitted period.

Car Rental Refund Policy

Refunds for car rental reservations are governed by the rental provider's payment and cancellation conditions.

• Prepaid bookings may have specific refund restrictions.
• Eligible cancellations may qualify for a refund based on the provider's policy.
• No-show reservations may be subject to charges or forfeiture of prepaid amounts.
• Additional charges or fees may be deducted where permitted by the booking terms.

Refund Processing Time

Once a refund request is approved, the time required for the funds to appear in the customer's account may vary depending on the travel provider, payment method, and financial institution.

Processing delays may occur due to provider approval, banking procedures, payment network processing, or other circumstances outside our control.

Refund Method

Approved refunds are generally returned to the original payment method used for the reservation, subject to the applicable provider and payment processing rules.

Depending on the booking terms, an airline or travel provider may offer a travel credit, voucher, or another eligible refund method instead of a monetary refund.

Customers should ensure that their original payment account remains active wherever possible.

Partial Refunds and Deductions

In certain circumstances, a customer may receive a partial refund rather than the full amount paid.

Possible deductions may include:

• Airline cancellation penalties.
• Hotel cancellation charges.
• Car rental cancellation fees.
• Non-refundable service fees, where applicable.
• Other charges permitted under the booking conditions.

How to Request a Refund

Customers who believe their reservation qualifies for a refund can contact our support team and provide the necessary booking information.

Refund Request Rejection

A refund request may be declined if the reservation is non-refundable, the cancellation deadline has passed, the booking has been used, or the applicable provider conditions do not permit a refund.

If a refund request is declined, customers may contact customer support to understand the reason for the decision and any alternative options available.

Changes to This Refund Policy

pricelineOTA reserves the right to update or modify this Refund Policy from time to time. Changes will be published on this page along with the revised update date.

Customers are encouraged to review this policy periodically for the latest information.

Contact Us

If you have questions about refund eligibility, refund status, or the amount being returned, please contact our customer support team.

Important Disclaimer

This Refund Policy provides general information about refund procedures. Actual refund eligibility, amounts, and processing times are governed by the specific terms of your reservation, the applicable travel provider's policies, and mandatory consumer protection laws.

Nothing in this policy is intended to limit any rights that customers may have under applicable law.